Pingmebot reads your PDFs, help center and website, then answers customers in seconds. Every answer links to the exact paragraph it came from.
Unused items may be returned within 30 days of delivery for a full refund to the original payment method.
Opened electrical items, including grinders and kettles, can be returned within 30 days if all original packaging is included.
Every burr grinder carries a 2-year warranty on motor and burr defects. After 30 days, faulty units are repaired or replaced free of charge.
Claims need an order number and a short description of the issue.
A confident wrong answer costs more than no answer. Pingmebot grounds every answer in what your docs actually say, and proves it.
Absolutely! We offer a 60-day no-questions-asked return policy on all products.
MADE UPThe 30-day return window has passed 1, but the 2-year warranty covers faulty grinders with a free repair or replacement 2. Claims just need your order number.
Paste a URL and we crawl it, or drop in PDF, text or Markdown files. Nothing to format or tag.
Keyword and meaning search run together, then merge, so the right paragraph wins even when customers phrase things oddly.
Drop the script tag before </body>. The widget matches your brand and goes live instantly.
Customers can check the claim. Your team can audit the reply. Hover a chip to see where it came from.
On Scale, connect your order API and the bot replies with real status and tracking, only after the customer gives the order number and matching email.
Group sources into collections and scope answers to the right set, so product questions never pull from HR policies.
Your title, your brand color, and your own instructions for tone. Paid plans drop the Pingmebot badge. Try a color:
Lock the widget to your own domains so nobody can embed your bot, or run up your usage, elsewhere.
Vector and keyword search run together, Hermes-based scoring re-ranks the results, and Meta's Llama 3.3 writes a cited answer. Every stage is traceable.
Short follow-ups are searched with the previous question, so “her” and “it” keep their meaning.
Conversation memoryKeyword and vector search run side by side.
pgvector + Postgres full-textPassages that match the customer's exact words are boosted to the top.
Hermes term scoringGrounded in those passages, with [Source N] on every claim.
Meta Llama 3.3No per-message fees, no seat licenses. Upgrade when your docs outgrow the free plan.
For trying it out on a side project or small store.
For growing teams with a real help center.
For multiple brands, products or languages.
It tells the customer your docs don't cover it instead of guessing. If general knowledge genuinely helps, it adds that too, clearly labelled as not coming from your docs.
Any public URL (we crawl the pages), plus PDF, TXT and Markdown files. Scale plans can recursively index an entire site.
No. Copy one script tag into your site's footer. Shopify, Webflow, WordPress and Framer all have a spot for custom code.
General chatbots answer from what the model remembers. Pingmebot grounds its answers in passages retrieved from your docs, cites them, and keeps its own reasoning separate from what your docs say.
Yes, on the Scale plan. Connect your store's order API and the bot looks up real status, delivery dates and tracking, but only after the customer gives both the order number and the email used for the order.
Yes. Plans are month to month, and the Starter plan is free forever.